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What payment methods does MEZEN accept?

We accept Visa, MasterCard, American Express, and Discover cards. We also accept Shop Pay, where you can pay in 4 interest free installments. Click here to learn more about Shop Pay.

PayPal is supported at checkout.

Where is my order?

Once an order is placed, please allow 2 to 3 business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 6 business days for the package to arrive to you from the day your order is shipped.

Can you help me with a missing package?

Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

Where is my return?

Once your return package is on the way back to our warehouse the return process has started. For more information about returns please click here.

Can I exchange my item?

At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

Can you help with a damaged product?

We apologize that you received a damaged item. Please send a photo of the damaged product to with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 7 day return window cannot be returned or refunded.

Can I create an account?

Register for an account and enjoy the following benefits:

• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences

How is MEZEN helping the environment?

We are committed to help the environment, that's why with the help of Eden Projects, we plant 10 trees for every product sold. Click here to learn more about our sustainable practices.